refund policy

At Naqwat Al Tyib, we take pride in delivering quality products to our valued customers. If you encounter any issues with your order, please review our refund and return policy below:

Returns Eligibility

We only accept returns and issue refunds under the following conditions:

• The item received is damaged or defective.
• You must notify us within 2 days of receiving your order.
• The item must be returned in its original packaging and unused condition.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team within 2 days of receiving your order by email or WhatsApp with:
   • Your order number
   • Clear photos or videos of the damaged item
2. Our team will review your case and respond with return instructions.
3. Once we receive the returned item, it will undergo a thorough inspection by our quality assurance team.

Refund Approval

• If the return is approved, we will process your refund, which will be issued to your original payment method or bank account within 7–14 business days.
• If the return is not approved (e.g., item is not damaged or original packaging is missing), the item will be returned to you at your cost, and no refund will be issued.

Important Notes

• Items reported after the 2-day window will not be eligible for return or refund.
• We do not offer refunds or exchanges for reasons other than damage (e.g., change of mind, preferences, etc.).
• Refunds are not processed until the item is received and verified.

If you have any questions, please contact us at support@naqwataltyib.com or through our WhatsApp customer support.

Thank you for shopping with Naqwat Al Tyib – where quality meets care.